shipping/returns

We want you to be happy with your purchase, and we're always here to help if you have questions before ordering. Sizing and fit can vary between brands, so if you're unsure about measurements, materials, colors, or any product details, please call us at 605-920-0404 or email hello@madamepeacocks.com. We want to get it right the first time!

Shipping

We aim to ship in-stock items the next business day after your order is placed. However, please allow up to 8 business days for processing and shipment in the event of unexpected delays.

Once your order ships, you'll receive an email with tracking information.

After your package has been picked up and scanned by the shipping carrier, delivery is handled by that carrier. While we cannot control shipping delays, weather interruptions, or delivery issues, we're happy to help you locate tracking information if a problem arises.

If you'd like to add shipping insurance to your order, please email hello@madamepeacocks.com before your order ships so we can make arrangements.

Original shipping charges are non-refundable, except where otherwise required by law.

Returns & Store Credit

We understand that sometimes an item doesn't fit quite right or isn't what you expected.

We accept eligible returns for store credit only. Refunds to the original payment method are not offered for sizing issues, fit, or changes of mind.

Store credit is issued to the online account associated with the email address that made the original purchase and can be used online or in our Deadwood store. Store credit does not expire.

Return Requirements

  • Returns must be postmarked within 30 days of the original order date or returned in person within 30 days of an in-store purchase.

  • Merchandise must be unworn, in its original condition, with all tags attached.

  • A receipt must accompany all returns.

  • Sale and clearance merchandise is final sale.

  • Items showing signs of wear or with tags removed cannot be accepted for return.

  • Return shipping and packaging costs are the customer's responsibility for standard returns. We recommend using a trackable shipping method.

If We Made a Mistake

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible.

We'll work with you to make it right, whether that means a replacement, refund, or another appropriate resolution. If the return is due to our error or a verified defect, we'll cover the return shipping costs by emailing you a prepaid shipping label.

Customers are responsible for printing the label, securely packaging the item, and dropping it off with the designated shipping carrier. We do not mail physical return labels.

A Note About Sizing & Product Details

Because we carry a variety of brands, sizing can differ from one style to another, especially with denim, boots, and fitted clothing.

If you have questions about sizing, measurements, fabrics, or anything else, we welcome your calls and emails before purchasing. We're always happy to provide additional information to help you feel confident about your order.

Mailing a Return

Please include your receipt and send eligible returns to:

Madame Peacock's
638 Main St.
Deadwood, SD 57732

Eligible returns may also be brought directly to our store.

Once your return is received and inspected, we'll issue your store credit.

Questions?

We're always happy to help.

Phone: 605-920-0404
Email: hello@madamepeacocks.com

Thank you for shopping with Madame Peacock's. We appreciate your business and the opportunity to help you find something you love.